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Section: Marketing, Advertising, PR Vacancy 1298 |
| Post:Service Desk Analyst I |
Salary contractual |
| |
| Requirements and conditions |
| Age: |
Has no value
|
| Gender |
Has no value
|
| Education: |
no
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| Work schedule: |
Has no value
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| Work place: |
London
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| The announcement text: |
Service Desk Analyst I
Wireless Generation
creates innovative tools, systems, and services that help educatorsteach smarter. With its mobile assessment software, the companyinvented a better way to give classroom assessments and make data-basedinstructional decisions. Now Wireless Generation has broken new groundwith technology that analyzes student data and customizes curriculum toindividual learning needs. Wireless Generation also builds large-scaledata systems, such as New York City’s ARIS, that centralize studentdata and give educators and parents unprecedented visibility intolearning. A Web 2.0 collaboration and knowledge network for educatorspropagates proven approaches across schools. Wireless Generationcurrently serves more than 200,000 educators and 3 million students.More information is available at
www.WirelessGeneration.com
Responsibilities of Service Desk Analyst I:
Records problems and their resolution in a ticketing system.
Provides Tier-1 support for workstations (desktopsand laptops), peripherals, applications and network services forWindows and Macs.
Installs, configures and maintains workstations and peripherals, including printers.
Maintains item information in Configuration Management DB (CMDB).
Troubleshoots hardware or software problems affecting workstations, escalating when necessary.
Creates and maintains end-user accounts.
Provides basic LAN/WAN/VPN support.
Implements corporate security procedures.
Communicates patiently, clearly and completely with end users.
Ability to lift personal computers and related equipment (up to 30 lbs).
Requirements for Service Desk Analyst I:
Associate`s degree in scientific or engineering discipline.
1-2 years of work experience in related field.
Ability to diagnose problems through proper analysis: logic, research, and decomposition.
Knowledge of PC/Mac hardware, Windows OS (XP, 2000 and Vista), Mac Os X and MS Office Products.
Understanding and sensitivity to principles of information security, especially as regards confidentiality and privacy.
Basic theoretical understanding of networks, including LAN/WAN/VPN.
Wireless Generation is an Equal Opportunity Employer, M/F/D/V.
Click Here to Apply
Location: Brooklyn, NY
Compensation: - PerYear
Principals only. Recruiters, please don`t contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.
|
| Contact information |
| Employer: |
АН "Воздиженское"
|
| Email: |
info@dsarealty.com
|
| Phone: |
229-37-37
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| |
Publication date: 2009-10-29 13:46:40
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